Last Updated: January 14, 2026
Welcome to PantryHaus (“we,” “us,” “our,” or “PantryHaus”). These Terms and Conditions (“Terms”) govern your access to and use of www.pantryhaus.com (the “Website”) and any purchases made through it. By accessing, browsing, or purchasing from the Website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website.
1. General
1.1 The Website is operated by Royal Birkdale Sales & Marketing Inc. (“the Company”).
1.2 By using this Website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.
1.3 We reserve the right to update, modify, or replace these Terms at any time without prior notice. Updates take effect immediately upon posting. Continued use of the Website constitutes acceptance of the revised Terms.
1.4 These Terms apply to all users of the Website, including browsers, customers, and contributors of content.
2. Products and Orders
2.1 All products, pricing, availability, specifications, and descriptions are subject to change without notice.
2.2 While we strive for accuracy, we do not warrant that product descriptions, images, specifications, pricing, or other content on the Website are complete, current, or error-free.
2.3 Product images are for illustrative purposes only; actual products may vary slightly due to manufacturing updates, lighting, or display differences.
2.4 By placing an order, you represent that all information provided is accurate, complete, and current.
2.5 We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases of suspected fraud, pricing errors, stock limitations, or violation of these Terms.
2.6 If an order is cancelled after payment has been processed, a refund will be issued in accordance with our Refund Policy.
3. Pricing and Payments
3.1 Payment must be made in full at checkout using accepted payment methods displayed on the Website.
3.2 Prices are displayed in CAD for Canadian customers and USD for U.S. customers, based on your shipping destination.
3.3 Applicable sales taxes, duties, or other government charges will be added at checkout where required by law.
3.4 PantryHaus is not responsible for additional fees charged by your financial institution, credit card issuer, or payment provider (including foreign exchange fees).
3.5 If payment authorization fails or is reversed, the order will not be processed or may be cancelled.
4. Shipping and Delivery
4.1 Shipping times displayed on the Website are estimates only and are not guaranteed.
4.2 Delivery delays caused by carriers, customs clearance, weather, labor disruptions, or other circumstances beyond our control are not our responsibility.
4.3 Title and risk of loss pass to you once the order is delivered to the shipping address provided at checkout.
4.4 You are responsible for ensuring the accuracy of your shipping address. PantryHaus is not liable for lost or delayed shipments due to incorrect address information.
4.5 For cross-border shipments, you are responsible for any applicable import duties, taxes, or customs fees unless explicitly stated otherwise.
5. Returns, Refunds, and Warranty
5.1 Returns, refunds, and warranties are governed by our Refund and Warranty Policy, which forms part of these Terms.
5.2 Products must be returned in unused condition, in original packaging, and with all accessories unless otherwise stated in the Refund Policy.
5.3 Used, damaged, altered, or improperly packaged items may be refused or subject to partial refund.
5.4 Approved refunds will be issued to the original payment method within a reasonable processing period.
5.5 Shipping costs are non-refundable unless required by law or explicitly stated otherwise.
6. Use of Website
6.1 You agree not to use the Website for any unlawful purpose or in violation of applicable laws or regulations.
6.2 You may not attempt to interfere with the Website’s security, functionality, or operation.
6.3 All content on the Website, including text, images, logos, graphics, and product designs, is owned by or licensed to PantryHaus and may not be used without prior written consent.
7. Limitation of Liability and Disclaimer
7.1 The Website and all products are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
7.2 PantryHaus shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products, including but not limited to loss of profits, data, or use.
7.3 In all circumstances, PantryHaus’s total liability shall not exceed the amount paid by you for the specific product or order giving rise to the claim.
7.4 Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.
8. Indemnification
You agree to indemnify and hold harmless PantryHaus, RBSM, its directors, officers, employees, and partners from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms or misuse of the Website or products.
9. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Any disputes shall be resolved exclusively in the courts located in Hamilton, Ontario, Canada.
10. Contact Information
For questions regarding these Terms, please contact:
Email: info@pantryhaus.com