Effective Date: January 1, 2026
At PantryHaus, we stand behind the craftsmanship and quality of our products. This Refund & Warranty Policy explains how returns, refunds, exchanges, and warranty claims are handled. Please review this policy carefully before making a purchase.
1. Returns (Change of Mind or Unused Products)
1.1 Return Window
Return requests must be initiated within 30 days of delivery.
1.2 Return Eligibility
To be eligible for a return, items must be:
- Unused
- In original packaging
- Complete with all accessories, manuals, and components
- Accompanied by proof of purchase
Items showing signs of use, damage, alteration, or improper handling may be refused or subject to partial refund.
1.3 Non-Returnable Items
The following items are not eligible for return:
- Used products
- Products damaged due to misuse, abuse, negligence, or accidents
- Items modified or repaired by unauthorized parties
- Final sale or clearance items
- Products returned without original packaging or proof of purchase
2. Return Process
2.1 To initiate a return, contact info@pantryhaus.com to request a Return Merchandise Authorization (RMA).
2.2 Returns sent without an approved RMA may be refused.
2.3 Customers are responsible for all return shipping costs.
2.4 Shipping and handling fees are non-refundable unless required by law.
2.5 All returned items are subject to inspection before approval of any refund or exchange.
3. Refunds
3.1 Approved refunds will be issued to the original payment method.
3.2 Refund processing times vary by payment provider but are typically completed within a reasonable timeframe after approval.
3.3 PantryHaus reserves the right to deduct any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
4. Warranty Coverage Overview
PantryHaus provides product-specific limited warranties that cover manufacturing defects only.
All warranties:
- Apply to the original purchaser only
- Are non-transferable
- Apply to normal household use only
- Do not cover misuse, abuse, normal wear and tear, improper care, accidents, or commercial use
5. Product Warranty Summary
Cookware
- Cast Iron Cookware
Lifetime Limited Warranty – manufacturing defects and structural integrity only - Titanium 3-Ply Stainless Steel Non-Stick Cookware
- Cookware body & structure: 10-Year Limited Warranty
- Non-stick coating: 2-Year Limited Warranty
Cutlery & Accessories
- Damascus Steel Knife Sets & Open Stock
- Blades & handles: 10-Year Limited Warranty
- Knife block & integrated sharpener: 2-Year Limited Warranty
- Maple Cutting Boards
10-Year Limited Warranty
Small Appliances
- Cold Press Slow Juicer
- Motor: 10-Year Limited Warranty
- All other components: 2-Year Limited Warranty
- FrostHaus Slushie Machine
- Compressor & cooling system: 5-Year Limited Warranty
- Electronics & accessories: 2-Year Limited Warranty
- 7L Digital Air Fryer
- Heating element & motor: 5-Year Limited Warranty
- All other components: 2-Year Limited Warranty
- Pizza Oven Air Fryer
- Heating elements: 5-Year Limited Warranty
- Electronics & housing: 2-Year Limited Warranty
- Pizza stone & consumables: Not covered
- Versa-Chef™ 180° Flip Cooker
- Heating components & motor: 5-Year Limited Warranty
- Structural components: 10-Year Limited Warranty
- Accessories: 2-Year Limited Warranty
- Classic Espresso Machine
- Pump & thermoblock: 5-Year Limited Warranty
- All other components: 2-Year Limited Warranty
- Indoor Smokeless Grill
- Heating element: 5-Year Limited Warranty
- Housing & structure: 10-Year Limited Warranty
- Non-stick grill plate & drip tray: 2-Year Limited Warranty
6. What the Warranty Does Not Cover
Warranty coverage does not apply to:
- Normal wear and tear
- Cosmetic damage or discoloration
- Improper cleaning or maintenance
- Overheating or misuse
- Improper voltage or electrical supply
- Accidental damage
- Unauthorized repairs or modifications
- Commercial, rental, or institutional use
7. Warranty Claims Process
7.1 To submit a warranty claim, contact info@pantryhaus.com and provide:
- Proof of purchase
- Product model and serial number (if applicable)
- Description and photos of the issue
7.2 PantryHaus will evaluate the claim and determine, at its discretion, whether the product will be repaired, replaced, or refunded in accordance with the applicable warranty.
8. Shipping Responsibility for Warranty Claims
Customers are responsible for all shipping costs associated with warranty claims.
Exception:
If a manufacturing defect is confirmed within 30 days of delivery, PantryHaus may, at its discretion, cover return shipping or arrange a replacement.
Warranty coverage applies to the product itself and does not include shipping costs, unless required by law.
9. Limitation of Remedies
Repair or replacement of the product is the sole and exclusive remedy under this warranty. PantryHaus shall not be liable for incidental or consequential damages to the extent permitted by law.
10. Contact Information
For returns, refunds, or warranty inquiries, please contact:
Email: info@pantryhaus.com