Effective Date: January 14, 2026
PantryHaus (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit or make a purchase from www.pantryhaus.com (the “Website”).
By using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
a) Personal & Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
b) Account Information
- Login credentials if you create an account
- Preferences and saved information
c) Payment Information
- Payment details are processed securely by third-party payment processors
- We do not store full credit card or banking information
d) Order & Transaction Information
- Products purchased
- Order history
- Shipping details
- Transaction records
e) Technical & Usage Information
- IP address
- Browser type and device information
- Cookies and similar tracking technologies
- Website usage data and analytics
2. How We Use Your Information
We use your personal information to:
- Process, fulfill, and deliver orders
- Communicate with you regarding purchases, shipping, or customer service inquiries
- Provide account functionality and support
- Improve Website performance, functionality, and user experience
- Detect and prevent fraud or unauthorized activity
- Send marketing or promotional communications only where you have provided consent
- Comply with legal, regulatory, tax, and accounting obligations
3. Consent
By providing personal information to PantryHaus, you consent to its collection, use, and disclosure as described in this Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us or unsubscribing from marketing communications.
4. Sharing and Disclosure of Information
We do not sell or rent your personal information.
We may share information with trusted third parties only as necessary to operate our business, including:
- Service Providers
(e.g., payment processors, shipping carriers, IT and website hosting services, analytics providers) - Legal and Regulatory Authorities
When required to comply with applicable laws, regulations, court orders, or legal processes
All service providers are required to protect your information and use it solely for authorized purposes.
5. Cross-Border Data Transfers
Your personal information may be processed or stored outside of Canada or the United States, including by third-party service providers. In such cases, information may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure appropriate safeguards are in place when information is transferred internationally.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential Website functionality
- Analyze traffic and usage patterns
- Improve Website performance and user experience
- Remember preferences and settings
You may disable cookies through your browser settings, but doing so may limit certain features of the Website.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of personal data, subject to legal or operational requirements
To exercise these rights, please contact us using the details below.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
- Order fulfillment
- Customer service
- Legal, tax, and accounting requirements
When information is no longer required, it is securely deleted or anonymized.
10. Children’s Privacy
The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be promptly deleted.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Email: info@pantryhaus.com